Return & Refund Policy
We want you to be happy with your purchase. If you receive a damaged, incorrect, or defective product, please contact us within the specified time period so that we can assist you with a replacement or refund.
Returns for Seeds
Seeds are generally not returnable once the package has been opened, because of their nature and storage requirements.
However, if you receive:
- The wrong seed variety
- A damaged or tampered package
- An incorrect quantity
- A product damaged during transit
please contact us with your order details and photographs.
Returns for Saplings & Plants
Because saplings are live plants, they require special handling.
If your sapling arrives:
- Severely damaged
- Broken
- Dead upon arrival
- Different from the plant you ordered
Damaged Products During Delivery
We take great care when packaging seeds and saplings. However, plants may occasionally be damaged during transportation.
If your order arrives damaged:
- Take photographs of the package before opening it, if possible.
- Take clear photographs of the damaged product.
- Contact us with your order number.
- Provide the required photographs/videos.
- Our team will review the request and provide an appropriate resolution.
Wrong Product Received
If you receive a product different from what you ordered, please contact us.
Return Eligibility
A return or replacement request may be accepted when:
- The wrong product was delivered.
- The product arrived damaged.
- The product was defective.
- The package was damaged or tampered with during delivery.
How to Request a Return or Replacement
To request a return, replacement, or refund, contact our customer support team with your order number and details of the issue.
Include:
- Order Number
- Product Name
- Date of Delivery
- Reason for Request
- Photos/Videos of the Product
Refunds
Once your request has been reviewed and approved, the applicable refund will be processed to the original payment method used for the purchase.
Replacement
If a replacement is approved, we will arrange delivery of the replacement product subject to availability.
Cancellation Policy
Orders can be cancelled within 2 hours of placing the order, provided the order has not been dispatched.
Non-Returnable Products
Due to their nature, certain products such as opened seed packets, used gardening products, and live plants that have been damaged after delivery may not be eligible for return or refund.
Important Note About Live Plants
Saplings are living products and may naturally vary in size, shape, leaf density, color, and appearance from the images shown on our website. Minor variations do not necessarily indicate a defect.
Plant health after delivery depends on factors such as sunlight, watering, soil, temperature, humidity, and handling. We cannot be responsible for plant deterioration caused by unsuitable growing conditions or improper care after delivery.
Contact Us
If you have received a damaged, incorrect, or defective product, our team is here to help.
Email: your-email@example.com
Phone: +91 XXXXX XXXXX
Business Hours: Monday–Saturday, 10:00 AM–6:00 PM